Services
Most vendors sell pieces.
We operate the whole.
Ecommerce shouldn’t consume your time, attention, or resources. We bring together the systems, people, and operations required to run ecommerce end-to-end—and we align our success directly with yours.
We can take all of this off your plate:
Commerce Technology & Systems
We build and run the ecommerce systems your business depends on — unified, stable, and designed to scale — so your team can stop managing complexity and focus on strategy.
- Unified ecommerce platforms — direct-to-consumer (DTC), B2B, marketplaces
- Platform development, onboarding, custom integrations (ERP, EDI, WMS, CRM, OMS)
- Hosting, maintenance, monitoring & ongoing enhancements
- Reporting, data flows, and executive dashboards
- Payment & financial services support (settlement, reconciliation, reporting)
Operations, Fulfillment & Customer Care
We handle everything behind the buy button, from fulfillment to customer care, so orders move smoothly, customers feel supported, and operations stay under control.
- National & international warehousing, distribution & ecommerce fulfillment
- Inventory management & logistics coordination
- Pick, pack, customization, value-add services & returns management
- Compliance, labeling & customs coordination for cross-border operations
- White-label customer care across phone, email & chat
- Program management & collaboration across internal teams and partners
Growth, & Brand Experience
We drive smarter growth by improving how customers find, experience, and convert with your brand — while protecting margins and long-term value.
- Digital strategy, channel planning & performance marketing
- Onsite merchandising, procurement planning & content management
- Creative development tailored for ecommerce & omnichannel campaigns
- Analytics, optimization & revenue-driven insights
- Merchandising planning & procurement support
- Cross-team vendor coordination & partnership execution
Services & Capabilities
Global Retail partners with brands to design, run, and optimize ecommerce operations—delivering measurable outcomes across technology, fulfillment, and customer experience.
Platform Development, Maintenance, Hosting & Integrations
- World class Ecommerce integrated enterprise solution
- Technical team with deep experience developing and deploying Ecommerce solutions for some of the world’s leading brands
- Integration of a suite of leading third party services and applications
Digital Strategy, Performance Marketing And Customer Experience
- Design, implementation and management of Email, SEM and display/retargeting campaigns
- Site optimization for organic search engine results
- Experienced Chinese Ecommerce marketing and technology team
Creative Development
- Digital imaging services for still products, on-figure, location and lifestyle shoots including product coordination, product preparation, on-set product styling, set builds and product repackaging and re-stock.
- Post production services: image resizing, color correction, image delivery and asset storage
Merchandising Planning and Procurement
- Collaborative development of merchandise plans and recommended replenishment orders
- Purchasing of products sold on the websites and to 3rd party retailers
- Responsibility for capital carrying cost associated with the on-hand inventory
Fulfillment
- Full spectrum of fulfillment services, including customized options geared to the ShopMarriott customer, including gifting features, branded packaging, custom insertions, etc.
- Distribution centers located in each region, including a white glove delivery capability in all markets and a fulfillment operation located on the Chinese mainland
Customer Care
- Integrated, in-region customer care centers
- Dedicated multi-lingual representatives trained on your products and your brand “voice.
- Best-of-breed E-mail, chat, and toll-free telephone support backed by competitive SLAs and transparent activity reporting
Financial Services
- Merchant of record services
- Management of banking and merchant services relationships
- Oversight of the flow of funds between the partners
Program Management & Collaboration
- Oversight the partner network in terms of costs, performance and flow of funds
- Development customized business analytics dashboards
- Preparation of management reporting and business reviews
THE PLAN:
A clear path
forward.
To get from chaos to one accountable partner.
1
Discovery & Alignment
We start by understanding your brand, your systems, and your ambitions. Together, we pinpoint what’s working, what’s not, and where the greatest opportunities lie. Then, we map your systems, processes, and pain points, and align on priorities, success metrics, and the right engagement model.
2
Build the Integrated Engine
We design and integrate the infrastructure, fulfillment, and customer‑experience systems that remove friction and unlock performance. We manage the systems, operations, fulfillment, and customer experience—or integrate seamlessly with existing partners.
3
Optimize for Growth
Once live, we manage and optimize every detail—aligning our revenue with yours so progress, performance, and success move as one. We continuously refine performance, improving conversions, margins, customer satisfaction, and operational efficiency over time.
High nps. low turnover. zero guesswork.
We earn when you
do—and the results speak for themselves.
Because our revenue is tied to yours, performance isn’t optional—it’s built in. We invest in the infrastructure, technology, and people that keep every order on time and every customer experience on brand.
