Services & Capabilities

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Platform Development, Maintenance, Hosting And Integrations

  • World class Ecommerce integrated enterprise solution 
  • Technical team with deep experience developing and deploying Ecommerce solutions for some of the world’s leading luxury brands 
  • Integration of a suite of leading third party services and applications 

Digital Strategy, Performance Marketing And Customer Experience

  • Design, implementation and management of Email, SEM and display/retargeting campaigns 
  • Site optimization for organic search engine results 
  • Experienced Chinese Ecommerce marketing and technology team

Creative Development

  • Digital imaging services for still products, on-figure, location and lifestyle shoots including product coordination, product preparation, on-set product styling, set builds and product repackaging and re-stock. 
  • Post production services: image resizing, color correction, image delivery and asset storage 

Merchandising Planning and Procurement

  • Collaborative development of merchandise plans and recommended replenishment orders 
  • Purchasing of products sold on the websites and to 3rd party retailers 
  • Responsibility for capital carrying cost associated with the on-hand inventory 

Fulfillment

  • Full spectrum of fulfillment services, including customized options geared to the ShopMarriott customer including gifting features, branded packaging, custom insertions, etc. 
  • Distribution centers located in each region including a white glove delivery capability in all markets and a fulfillment operation located on the Chinese mainland 

Customer Care

  • Integrated, in-region customer care centers 
  • Dedicated multi-lingual representatives trained on your products and your brand “voice. 
  • Best-of-breed E-mail, chat, and toll-free telephone support backed by competitive SLAs and transparent activity reporting 

Financial Services

  • Merchant of record services 
  • Management of banking and merchant services relationships 
  • Oversight of the flow of funds between the partners and ShopMarriott 

Program Management & Collaboration

  • Oversight the partner network in terms of costs, performance and flow of funds 
  • Development customized business analytics dashboards 
  • Preparation of management reporting and business reviews